تأثير السلوك الإنساني و الأخلاقي في أداء العاملين

الملخص EN

The main idea of the research is embodied in diagnosing the nature of the impact of humanitarian and ethical behavior on the performance of workers, as humanitarian behavior is one of the main drivers of employee performance, which must be given the attention in studying the mechanisms of its motivation and control; as the research problem indicated a lack of interest in humanitarian behavior as a driver of employee performance.

Therefore, the importance of this research is in presenting some mechanisms that would address this problem.

To achieve this goal, a questionnaire was designed for the purpose of collecting data, and a simple random sample was selected from all workers in a health institution (Sheikh Omar Specialist Dental Center).

The number of sample individuals reached (40) individuals, and the collected data were analyzed by using the statistical program (AMOS v.23).

The results reflected that the level of interest and focus for humanitarian behavior by the researched center was not at the required level as it was unclear that there are clear and specific procedures or regulations within the center for the activation and attention of this aspect.

However, in most cases, we found the higher management puts all its focus on the formal routine aspects and neglects the humanitarian aspect, and therefore continuation of this manner will lead to more pressures and discomfort on the employees at work causing negative impact on the performance of job tasks.

As for ethical behavior, the results showed a good interest in the standards of ethical behavior at work, as the higher management severely punishes the unethical behaviors that may occur within the researched center.

Any action that deviates from the ethics standards of the administrative work are rejected by the higher management, and with regard to the employee performance variable, the results showed that there is an endeavor by the center to enhance the performance of workers and an attempt to overcome all the obstacles that prevent raising the level of effectiveness and efficiency of workers, whether in terms of training or incentives provided.

In the same time, the employees' motivation for work is good.