دور القيادة في بناء ثقافة الجودة الشاملة دراسة عن واقع ثقافة الجودة الشاملة في المنظمات الكويتية : (دراسة حالة)‎

الملخص EN

The Culture of Total Quality Management Impose itself on any organization want to adopt Quality approach.

This culture expresses itself throw a group of ethics, values and ways of live, which it guides the organizations to achieves its gools.

Total Quality Management considered one of the most important management approaches in the 21 centuries, it can help the organizations to develop it performance and continuous improvement, throw embedded quality culture that express the values and the principles which supporters Quality concepts, excellence, and continuous improvement.

The researcher objective in this research is to attract the attention of the Kuwaiti organization in all sectors to Total quality management approach, and to assist them to consider it as a new culture for their businesses plans and strategies, And to give a clear description of the Total quality management culture in Kuwaiti organizations in relation to Leadership factor and its component to clarify their culture suitability for adopting Total quality management approach.

(Realizing the role of management, Quality responsibility acceptance, total transformation, behavior, and motivation, Change management and participation and ownership) Arab Maritime Transport Academy, 1993.

The study finds that PAAET management are far away from thinking of adopting quality culture for the organization, so that they need to do a major changing in the way they mange and the way they sees their employee and the systems, so they can establish a turning point to bullied Total Quality Management culture.