دور نظام التعليم عن بعد في تحسين جودة الخدمة التعليمية خلال فترة جائحة كورونا : دراسة تطبيقية

الملخص EN

This study aimed to identify the role of “online education “in improving the level of quality of educational service during the Corona pandemic, by applying to students of Home Economics college, Helwan university, and study if there is a relationship between the type of education (traditional, online) and students results in all subjects except one, and identify if there is a significant difference among the students from all levels regarding the (benefits, and the quality barriers) in the online education, and identify the best type of (education, tools and programs) which has a positive effect in improving the level of quality of the service.

and this study concluded that there is no relationship between the type of education and the students results, and there is no significant difference among all students from all levels according to the benefits and the problems of implementing quality in online education system, and the students prefer the mix between the two types of education systems (traditional and online ) because it can achieve the high levels of quality that was excepted, and they also prefer using mobiles and Microsoft teams than other tools during learning through the online education system.