أهمية استخدام بطاقة الأداء المتوازن (Bsc)‎ في تقييم أداء مؤسسة Alfapipe بعنابة : تقديم نموذج مقترح

الملخص EN

This study aims to analyze the impact of using balanced scorecard (BSC) in evaluating the performance of Alfapipe-unit in Annaba.

To achieve this goal, the questionnaire was adopted as a main tool to collect data, it was distributed to a sample of 39 higher level employers.

Using SPSS V25,the study concluded that the axes of balanced scorecard all together describe a total of 64% of performance evaluation.

Finally, a card was proposed as a model designed specifically for the Alfapipeunit, according to the steps approved by the Balanced Scorecard Institute.