أثر جودة الخدمة التعليمية في رضا الطلبة : دراسة على عينة من طلبة التدرج بكلية العلوم الاقتصادية و التجارية و علوم التسيير بجامعة الأغواط

الملخص EN

The current research aims at assessing the quality of educational services provided by the faculty of economic, business and management sciences at the university of Laghouat considering students’ point of view and unveiling the impact this quality of educational services has on students’ satisfaction.

A descriptive study with a survey method has been adopted, through a questionnaire distributed to a sample of 329 students.

The present study concluded that there is a statistically significant impact of the quality of educational service on students’ satisfaction.