جودة الخدمات الصحية في ظل جائحة كوفيد 19 في الجزائر من وجهة نظر الساكنة : دراسة ميدانية في مدينة باتنة

الملخص EN

This article deals with the study of the reality of the quality of health services in Algeria from the point of view of the population during the COVID-19 pandemic, through a field study in the city of Batna, this study aims to provide a theoretical understanding of the concepts related to the quality of health services and to analyze this phenomenon in reality in light of the COVID-19 pandemic in Algeria ; the study reached a set of important results, including : that the quality of health services in Algeria during the COVID-19 pandemic is below the acceptable level for the population in most quality indicators, and the population is not satisfied with the health services provided to them, whether in terms of quantity or quality, and this is in the sector both private and public.