"أثر جودة الخدمة الفندقية في بناء الولاء" : دراسة حالة فنادق ولاية جيجل

الملخص EN

This study aimed to identify the effect of hotel services quality in building up loyalty to the services provided by the hotels in Jijel province, the study was based on designing a questionnaire that was randomly distributed on 300 customers from hotels across Jijel province.

One of the most important outcomes indicated the presence of a positive impact, statistically significant, of the dimensions of hotel services quality offered by the hotels on building up the customer loyalty in Jijel Province.