تصور مقترح لتطوير كفاءة المكتبيين في مكتبة جامعة باجي مختار عنابة في ضوء مفهوم إدارة الجودة الشاملة

الملخص EN

The issue of quality management and emphasis in the library sector has become an obsession for those interested in this effective sector, despite efforts to develop the outputs of the library sector and information centers, but there are many questions raised about the quality and performance of these outputs.

Therefore, libraries, information centers in general, and university libraries in particular had to adopt new management systems of quality and efficiency and develop training programs to prepare specialized librarians professionally sufficient and quality to provide the best technical and scientific office services.

And the importance of overall quality in university libraries, the experience of the Library of The University of Badji Mokhtar Annaba in trying to apply this concept is newly emerging, needs to condense all officials in the sector.

n order to provide the best conditions for the application of comprehensive quality management and ensure its achievement in university libraries, this descriptive study highlights the range of obstacles that can prevent the application of the concept of comprehensive quality management by developing a proposed vision for the development of the competence of librarians working in the university library sector by knowing the reality of the Central Library of Badji University Mokhtar Annaba.

One of the most important findings is that a budget shortfall, which is an obstacle, can be solved by investing in what exists, even with the simplest possibilities, to be able to achieve even a minimum quality.

With the need for diversity in the provision of office services, whether direct or indirect, in addition to the lack of qualified human staff, which is the most important obstacle to achieving quality in the library in question with the failure to apply quality standards, which opened the way for the emergence of many problems that are difficult to solve.