أهمية إدارة الجودة الشاملة في مؤسسات التعليم العالي

الملخص EN

The application of total quality management in education works to develop products and services while reducing costs and reducing wasted time and effort to improve advanced service to customers, It calls for a review of the mission of educational institutions, Its objectives, standards and evaluation strategies, however, there are problems that hinder the application of total quality management in higher education, through our article, we will try to identify the concept of quality, the concept of total quality management in higher education, and to discuss the steps of implementing total quality management