الحوكمة الإلكترونية : مدخل نحو جودة الخدمة العمومية

الملخص EN

Public service includes the activities provided by governments in any country to its citizens without discrimination, which is based on the extent to which the public benefit is achieved for all citizens, so the state has the social and moral responsibility to achieve these various services in various sectors without any negligence.

With the large flow of knowledge and information and the goal of positive access to societies, including Algeria, to the knowledge society, the public administration had to adapt to these modern changes by using modern communication technologies to upgrade public service and achieve its quality and follow the conditions of e-governance that present important objective constraints by providing an environment.

Virtualization based on the extent of electronic digital communication in providing the service and accompanying the arrival of its objectives from the concerned administrator to the citizen.

This research paper discusses the requirements and conditions of e-governance, as well as ways to promote and achieve quality in the public service through various forms of communication, advertisement and communication between the service provider and the recipient of the service via the electronic space, and clarifies some of the obstacles to achieving these goals in our country