تقييم مدى تطبيق أبعاد بطاقة الأداء المتوازن في البنوك : دراسة حالة الوكالات البنكية بولاية تيارت

الملخص EN

This study aims to determine the extent to which banking agencies in the state of Tiaret apply the dimensions of the balanced scorecard.

To realize our work, we use a questionnaire to collect data, and the Statistical Package for Social Sciences (SPSS.

V22) to analyze it.

The study shows that the banking agencies of the state of Tiaret aplly well the four dimensions of the balanced scorecard.

The study recommended the adoption of the balanced scorecard as one of the components of the administrative training programs, and as a tool for evaluating performance in banks.

It also recommends the striving towards adopting modern models in evaluating performance.