أثر تطبيق مبادئ الحوكمة على جودة الخدمات في وزارة الاتصالات و تكنولوجيا المعلومات الفلسطينية

الملخص EN

This study aims to identify the extent of the impact of applying the governance principles on the quality of services in the Palestinian Ministry of Communications and Information Technology.

The researchers used the descriptive and analytical approach to conduct this study.

The study sample consisted of 226 male and female employees.

The study concluded that the application of governance principles has a direct and positive impact on the quality of Services provided by the Palestinian Ministry of Communications and Information Technology