برامج التدريب و دورها في تحقيق الجودة الشاملة : دراسة حالة مؤسسة توزيع الكهرباء و الغاز سونلغاز بعين تموشنت

الملخص EN

This study aimed to identify the role of training program in achieving total quality in organizations, and then choose the SONELGAZ Corporation for Electricity and Gas Distribution-Ain Temouchent.

Where then use the descriptive approach in the theoretical aspect and a case study in the field aspect, ant then relied on a random sample that consisted of 60 employees representing different levels.

Standards of validity and reliability.

In the statistical analysis, the two researchers relies on the statstical program “SPSS”.

The study reached the following results: The total quality system in training seeks to complete the training work efficiently.

Effective training programs seek to achieve total quality.

The integrated training strategy contributes to achieving total quality.

Total quality in the organization is considered an explantory variable for taining programs.

There is a statistically significant relationship between the training programs and the achievement of total quality in the institution under study.