فاعلية المواقع الإلكترونية الفلسطينية الحكومية وفقا لنظرية الاتصال الحواري : دراسة مقارنة بين هيئة التوجيه السياسي و الوطني و الشرطة و وزارة الداخلية

الملخص EN

According to the theory of dialogue communication, the study aimed to identify the effectiveness of the political and national guidance commission, the palestinian police, and the ministry of interior websites between January 1, 2021-june 1, 2021.

the study came out with several results, most notably: the weakness of the three sites included in the study and their general ineffectiveness in communicating with the public, according to the dialogue communication theory on which the study relied.

the websites did not apply the principle of ease of use.

the level of its preservation of its visitors is average, and they did not encourage re-visiting their websites, and they did not provide interactive dialogue sessions.

the researchers recommended several recommendations, most notably: the three institutions (the ministry of the interior, the palestinian police, and the political and national guidance commission) should work to provide helpful information to the public by publishing press releases, audio, and video clips, as the results of the study showed an evident weakness at this principle.

there is a need for the three institutions to develop their websites to provide ease of use through building a search engine and multiple language options.