دور الإدارة الإلكترونية في إدارة أزمات الخدمات العامة بالتطبيق على خدمة صرف صحي الإسكندرية

الملخص EN

The public organizations, especially the service, coexist in the current period in an environment characterized by the presence of many sudden which may cause some crises affecting the achievement of the objectives of these organizations.

As the trend towards the practices and applications of electronic administration increased, with improved performance of services, especially as it relies on modern technologies and software, which provides a large degree of information and data, which corresponds to the nature and requirements of crisis management.