إدارة الجودة الشاملة و دورها في التحول إلى الموانىء البحرية الذكية : بالتطبيق على هيئة الموانئ البحرية (سودان)‎

الملخص EN

Seaports represent a gateway to countries; as they overlook to the world, providing their services to passengers and goods, this matter requires a sophisticated and modern management to show their effects by providing the best and finest services to satisfy customers.

the administration of sea ports follows modern administrative systems in an attempt to keep pace with the rapid technological development by providing high-quality services, including the transformation into smart ports.

this research deals with the topic of the total quality management and its role in the transformation into smart ports, applying to the sea ports corporation (sudan).

the aim of the research is to identify the concept of total quality management and to clarify its role in the transformation into smart seaports.

the importance of the research stems from the importance of the red sea location, and it›s linking between the continents of africa, asia and europe.

the research is based on the hypothesis that total quality management has a role in the transformation into smart ports; an organization that pursues a total quality management can achieve long-term success through continuous and joint efforts between management and employees to achieve quality in all activities by providing a commodity or service that matches the customer’s satisfying standards that are appropriate for the organization.

the research follows the historical approach, the descriptive analytical approach, and the case study approach.

the research began with introduction includes the definition of the research topic, hypotheses, objectives, importance and method.

then dealt with the theoretical framework of the study, and deals with the emergence and development of the sea ports corporation (sudan).

then explained how to apply total quality standards for the transition to smart sea ports.

the research ended with the conclusions which contain the most prominent findings is that smart sea ports have become a reality imposed by technological development, total quality management works to enhance the application of information and communication technology,the application of geographic information systems contributes to achieving the transformation into smart sea ports,preserving the environmental performance of ports, the navy aims to achieve sustainability, the competitive advantage in the field of sea ports ensures better performance of services.

the most important recommendations of this research, are benefiting from successful global experiences, attention to total quality management for the application of information and communication technology, application of geographic information systems, preservation of the environment of sea ports, and enhancing the competitive advantage.