أثر الإدارة الإلكترونية في سمعة البنوك الإسلامية الأردنية

الملخص EN

This research aims to analyze the effects of electronic management on Jordanian Islamic banks' reputation; adopting a descriptive analytical approach.

The study population consists of all employees of Jordanian Islamic banks in Amman.

A questionnaire was developed and sent out to a sample of (305) employees of Islamic banks, out of which (305) had responded, and (10) were invalidated.

96.7% of the questionnaires were analyzed out of the total.

Numerous findings were drawn, the most important of which is that digital management; in all of its constructs (electronic infrastructure, technology transactions, technically-capable human resources, and supportive regulatory framework), does indeed have a positive effect on reputation; in all constructs (quality of service, transparency, and customer trust).

It was also found that electronic management has a statistically significant effect on quality of service in the Jordanian Islamic banking sector operating in Amman.

The researcher recommended to guide Islamic banks administrations to utilize the latest technology solutions, by fostering electronic management to improve Islamic banks reputation.