أثر السمات الخمس الكبرى للشخصية على أداء العاملين بوجود دعم القيادة كمتغير معدل لدى البنوك التجارية الأردنية

الملخص EN

The study aimed to identify the impact of Big Five Personality Traits on the Employees Performance by Leadership Support as a Moderating Variable at Jordanian Commercial Banks, the descriptive analytical approach was used to suit the purposes of the current study, and the sampling unit consisted of upper and middle management (managers, their deputies and heads of departments) in Jordanian commercial banks and their number is (377), and to collect data, a questionnaire was developed based on the theoretical literature and previous studies that examined the study variables, whose validity and reliability were verified, and the study concluded that the five personality traits are (neuroticism, extroversion, openness, acceptability and conscientiousness) were of a high level among workers in Jordanian commercial banks, and it was found that the performance of employees (quality of performance, speed of performance, and accuracy of performance) were of a high level, in addition to the fact that leadership support was of a high level from the viewpoint of the study sample.

It was found that there were a statistically significant impact at the level of significance (0.05>a) for the five personality traits in its dimensions (neuroticism, extraversion, openness, acceptability (kindness), and conscientiousness) combined on the performance of workers in its dimensions (quality of performance, speed of performance, accuracy of performance) Leadership Support as a Moderating Variable at Jordanian Commercial Banks, and the study recommended the necessity to emphasize the importance of taking into account personal characteristics in administrative work because of their great role in achieving distinguished performance, and to emphasize the importance of performance aspects of employees in commercial banks.