أثر العلاقات التبادلية بين القادة والتابعين على الرضا الوظيفي: دراسة تطبيقية على العاملين بمصلحة الضرائب العامة بمحافظة البحيرة

الملخص EN

This study aimed at identifying the impact of leader-member exchange (LMX) (affect, loyalty, contribution, professional respect) on job satisfaction.

the study was applied on a sample of (235) employees of the tax authority in Beheira governorate.

data was collected through a survey of (210) of employees with a response rate of 89.4%.

and a number of statistical methods were used such as one-way ANOVA, and multiple regression analysis and regression analysis.

the study reached to set of results: the most dimensions of leader-member exchange(LMX) have significant positive effect on job satisfaction of employees of the tax authority in Beheira, where the loyalty comes in the first place in terms of its impact on job satisfaction, followed by the affect, then contribution, and finally comes the professional respect.

the results also indicated the presence of statistically significant differences in the opinions of the respondents towards the leader-member exchange(LMX) and job satisfaction of the employees due to the variables (gender and age).

in addition, the study showed that there were no statistical differences in the opinions of the respondents towards the leader-member exchange(LMX) and job satisfaction of the employees due to level of education.

finally, the study presented a set of recommendations at the academic and applied levels.