نموذج لتطبيق نظام الحكومة الذكية في معاملات وزارة الداخلية : المركز القومي للمعلومات و الجمهور 2017-2020 م

الملخص EN

This study aimed at evaluating the efficiency and excellence of smart services in terms of saving time and money and supporting transparency, and then ensuring the existence of citizens’ data through a single database serving all relevant authorities, as its importance lies in facilitating relations between the government, individuals and the sector The private sector, promoting the use of information and communication technology between the government and the private sector, and used public service data (National Center for Information and the Public.) for the time period (2017 /2020).

The study followed the descriptive analytical approach.

The use of a single database that includes all audiences helps in maintaining public data for the maximum possible period of up to tens of years, the possibility of contacting government services at any time and from anywhere and benefiting from the technical uses of the mobile phone in applications Smart government, raising the level of transparency in procedures and achieving customer satisfaction.