معوقات سلوك المواطنة على مستوى المنظمة: دراسة نظرية تحليلية

الملخص EN

The organizational citizenship behavior is considered as a voluntary behavior of the employee whose goal is to improve the efficiency and effectiveness of the organization.

It is of a voluntary nature and is not directly related to the organization's incentives or rewards system.

Also it is a useful voluntary behavior through active participation and contribution within organizations.

The increasing interest and importance in organizational citizenship behavior can be justified by looking at the nature of this concept and its relationship to organizational dimensions and outputs.

The behavior of organizational citizenship is related to many of the important administrative concepts in the organization, such as trends, perception, leadership and change.

What are the main obstacles to acquiring citizenship behavior at the organizational level?