أثر قياس نموذج Deming لإدارة الجودة الشاملة على التميز في تحقيق الخدمة وفق نموذج جونستون Junston: دراسة حالة مجمع بيمو الجزائر للبسكويت (الفترة الزمنية ما بين جانفي 2022 ومارس 2022)‎

الملخص EN

This study aims to identify and diagnose the impact of measuring the Doming model of overall quality management on excellence in achieving service according to the Johnston model, and to achieve the goal of the study was based on the descriptive approach, by designing a questionnaire form addressed to a sample of the company employees of the Bimo Algiers Biscuit Complex who work within administrative interests where the sample of the study included 66 individuals, which were unloaded in the program of the Statistical Package for Social Sciences S.

P.

S.

S.

V/26, while the study found that the majority of the sample members expressed satisfaction with the application of the Doming model of comprehensive quality management as a key strategy within the complex for excellence in achieving service.