تمكين العاملين كمدخل لتحسين جودة الخدمات الفندقية: دراسة حالة المركب السياحي لحمام ريغة (فندق زكار والقرية السياحية ريغة)‎

الملخص EN

This study aims to find out the role of employee empowerment in improving the quality of hotel services in the tourist complex of Hammam Righa in its two branches: Zakkar hotel and Righa tourist village.

the study relied on the descriptive analytical approach, two questionnaires were designed to collect data regarding study variables, the first variable (independent variable) is employee empowerment which composes of two dimensions, we applied this questionnaire on the employees of the tourist complex to determine the level of employee empowerment, the second variable(dependent variable) is the quality of hotel services, which includes five dimensions, it was applied on the customers of the complex.

the study found that there is a positive correlation between employee empowerment and quality of hotel services.

furthermore, the dimensions of employee empowerment are positively affecting the quality of hotel services provided in the studied institution.