انطباعات المستفيدين : المرافقين و المرضى، عن خدمة الرعاية الصحية : دراسة حالة مستشفى بشاير الجامعي بالخرطوم

الملخص EN

This study was aimed at knowing of the quality of performance in health institutions through the case study subject (Bashair Hospital).

It also sought to adjust the evaluation criteria for health-care interested parties by converting evaluation topics into a range of activities: if activities were found then it indicates a good level, and it is of low level if evidence absent.

In the same time trying to avoid different expectations that may sometimes come unreasonable, or vary depending on participants’ judgements.

A range of health care services dimensions were tested: access to care, interview and examinations, diagnosis and education, procedures for admission and treatment, medicines and care, and overall cost.

The study also included suggestions from beneficiaries to improve the level of service provided.

Questionnaire is used as a prime tool in data collection and the study sample consisted of (93) out of 162, represents (81.

6%), divided into (31) patients, (61) co-patients, and one undetermined.

Analytical descriptive Method followed in the study.

The study findings include that: participants see that the quality of the service is high, and that it is one of the areas for improvements in terms of treatment experience: medications should be available in hospital pharmacies, speed up tests waiting time, communication about diagnosis to be improved, and financial cost: Either reduce the costs paid or increase the service provided to the beneficiaries, and in terms of the facility: WC cleaning, rehabilitation of bath benches, more water supply, and in capacity: to increase the number of beds.

The study also concluded a number of recommendations, including: the adoption of client’s voice-based strategies, training, and increasing hospital capacity so that the hospital