نظام الجودة أداة استراتيجية لعصرنة و تأهيل المنظمة الجزائرية

الملخص EN

This article aims to define and simplify the issue of the quality management system of all its types, so that will be accessible to managers and workers so that they can acquire a culture of quality and work according to it and face the challenges of the age as presented in the problematic, and it is also directed to students to know the aspects of the topic as well as researchers to enlighten and make it A ground to launch in expanding it and addressing its aspects that we could not access, in order to enrich the library and spread the culture of quality.

In this regard, reference was made to the importance of quality as a strategic tool for management, raising the challenge of production and competition, and achieving consumer and customer satisfaction.

Our focus, was on the concept of quality, basic ideas and principles, and their most important intellectual entrances.

We were also presented with the definition and demarcation of some types of quality management systems.

Finally, he presented examples of institutions that have implemented quality and achieved their success.

The article ended with some recommendations that can be exploited by those interested and implementing quality in their institutions or those accompanying the implementation of quality.