أثر الجرائم المالية الإلكترونية على معايير الجودة الشاملة من وجهة نظر العاملين في البنوك الإسلامية الأردنية

الملخص EN

The study aimed to identify the impact of financial cybercrimes on total quality standards according to employees of Islamic banks in Jordan.

Adopting the descriptive analysis method, and design a questionnaire was applied to a random sample of (293) employee, and the following results were reached.

1- According to Islamic banks employees, there is a negative impact of financial cybercrimes above mentioned.

2- There is a negative impact of infrastructure's targeting crime with software on the total quality standards.

3- There is a negative impact of the payment's fraud crime represented by source misuse, and others misuse.

4- The Percentage of the impact of all cybercrime on the total quality standards in the banking sector to those working in Islamic banks in Jordan in medium.

And the study also concluded with several recommendations including work in to set up a banking system aimed at achieving information security in the banking sector to protect from the risks of these crimes.