Examen de la numérisation du service public en Algérie

الملخص EN

The Algerian public service has been organized as a public monopoly, under either direct management by the administration or in the form of a public establishment operating a regulated monopoly.

therefore, the study of the public service systematically implies that of the administration.

this article aims to examine the modernization of public service through digitalization.

the research has allowed us to conclude that the observatory for the quality of public service, established in 2016 is just an advisory body that has no authority to implement a sustainable policy for the quality of public service.

the e-Algeria plan initiated in 2009 for the digitalization of the administration has been dropped with a rate of achievement not exceeding 38%.

the record of achievement of the state over a period of 13 years is very significant, the different public administrations have achieved the implementation of 350 services online, which represent 78% of the services that were initially planned in the e-Algeria plan.