تقييم جودة الخدمات السياحية من وجهة نظر السياح بالجزائر : حالة الوجهة السياحية في جيجل

الملخص EN

This study aims to know the impact of the dimensions of the quality of the tourist service on the repetition of the tourist experience of tourists in the tourist destination in Jijel, and to determine the nature and intensity of the correlation between the independent study variables and the dependent variable.

A questionnaire was used to collect data with a soft sample of 300 tourists.

Some descriptive statistics and linear regression tools were used.

- That there is a sign of significant and positive correlation and a statistically significant effect between the dimensions of the quality of the tourist service on the recurrence of the tourist experience of the tourists coming to Jijel; - The dependence variable is considered to have the most positive impact on the recurrence of the tourist experience, with a correlation coefficient of 70%, and an interpretation rate of 49%.