أثر التدريب على الأداء الوظيفي في المؤسسات السياحية : دراسة حالة فندق الزيانين بتلمسان (الجزائر)‎

الملخص EN

This study aimed to identify the impact of training on human resources performance in a tourist institution represented in the Zayanien hotel (4 stars hotel) in Tlemcen-Algeria-, and to know the impact of the elements of human resources training in raising job performance (ability, desire, discipline and behavior) where a questionnaire was built for the purpose of data collection and it was distributed to a random sample of (60) employees, with the EXEL program in data collection, as well as the SPSS program (v.

24) in data processing.

the study concluded that training is one of the most important methods in improving job performance in the hotel, as it positively affects improving job performance in the hotel.

in addition, there is a direct relationship between elements of training and high level of functionality in the hotel.