تقييم جودة الخدمة التعليمية في مؤسسات التعليم العالي من وجهة نظر الطلبة باعتماد نموذج Hedperf : دراسة حالة المركز الجامعي بريكة

الملخص EN

This study aimed to evaluate the quality of educational service provided by higher education institutions from the perspective of students using the HedPERF model after adapting it to the study population.

the study selected students from the Barika university center to gather their opinions on the quality of educational services at the center.

fifty-seven valid questionnaires were analyzed, and the results showed that the level of quality of services provided is medium according to the HedPERF scale.

where it was described in detail as follows : the quality of the services provided by the Barika university center is at a medium level in each of the following dimensions : the non-academic, reputation, program issues, and access whereas the quality of services provided is at a high level in terms of the academic dimension.