دور أنظمة إدارة الجودة و البيئة و الصحة في تحقيق رضا أصحاب المصالح

الملخص EN

This study aims to identify quality, environment and health management systems, in addition to addressing stakeholders, and the role of applying these systems in satisfying stakeholders.

In the end, it was concluded that the importance of applying quality, environment and health management systems in satisfying stakeholders through: providing products of quality and acceptable price, working according to the principle of transparency, providing a good and safe work environment, protecting the environment, fair competition, paying taxes and fees, sustainable profitability, Act ethically, comply with legal and ethical requirements.

The study also presented a set of recommendations, the most important of which are: The need for Algerian enterprises to apply the integrated management system for quality, health and the environment to meet the requirements of stakeholders with the enterprise.