أسماء الخدمات الحكومية الإلكترونية السعودية : دراسة لغوية تداولية

الملخص EN

Saudi Arabia's kingdom leadership was keen to transform its services into electronic ones and directed the government agencies to provide these services to the beneficiaries efficiently, quickly, and reliably, to provide a comfortable and smart experience.

These electronic governmental services have variable names in terms of linguistic and morphological structure.

Each name represents an icon for the service and a symbol that identifies and distinguishes it and is linked to its tasks.

Since this name is the first feature that receives the recipient, it is an address on it and carries semantic dimensions and intentional signs.

At the same time, it is an essential part of the electronic identity of the service.

Therefore, it has importance in its choosing and a wide influence in its domain.

Hence, this study focuses on government services names that existed on the Unified Saudi Platform website; aims to study models, including an analytical study in terms of formulas, semantics, and usage, based on the three levels of analysis: morphological, semantic, and pragmatic.

This is to achieve important goals like determining the relationship or appropriateness between the chosen name for the electronic services and the service it provides.

It also ensures that the name is suitable for the audience of beneficiaries, in terms of use: speaking, reading, and understanding.

Moreover, it contributes to providing those government agencies with recommendations that can be proposed to consider the current names or modify them in the names selected in the future.

To achieve these goals, the study was divided into an introduction and three research: the first of which came to deal with the services that came in nominal forms, and it has two demands which are sources and derivatives.

While the second research came to deal with the services that came in verbal forms, and it has two demands: verbs and sentences.

The third one came to deal with the pragmatic dimension of these names.

The research concluded with several results, the predominance of nominal structures over verbal ones, and the emergence of a strong relationship between the linguistic semantic of services names and the tasks they provide.

Where the label represents a linguistic economy that uses the diversity found in Arabic language structures in the pragmatic semantics.

Moreover, the source structures were chosen to name the continuous services that are permanent and constant, and the services that are of periodic performance.

Whereas the services that were in the forms of derivatives were mostly in the participle forms.

This confirms the commitments made by the concerned authorities through the service.