تأثير تبادل المعلومات و الاتصال بين الإدارة و الموظفين على الرضا الوظيفي في ظل الأزمات : دراسة ميدانية في ظل جائحة كورونا 19-COVID كنموذج في المملكة العربية السعودية

الملخص EN

Today, organizations face a great challenge in light of the successive crises such as the spread of the Corona virus (COVID-19), which is mutating globally and locally.

the subsequent crises as a result of the stagnation of commercial operations and trade exchange in general, and the accompanying unprecedented impact on the business sector and human resource management and the impact on relations within these organizations, whatever their activity.

it poses great pressure on the management, and employees, and creates an urgent need to know the impact of these interferences on the employees.

then try to ensure positive cooperation, loyalty and affiliation from the employees to achieve the aspirations of the organizations in overcoming the exceptional circumstances.

this in turn indicates the importance of paying attention to the study of job satisfaction as one of the important tools in achieving this.

this study, which aimed to reveal the impact of communication and communication processes for dealing between management and exchanging information with employees on the job satisfaction and its various elements in various sectors.

this study comes as the first study conducted during these circumstances (COVID-19 pandemic) in an attempt to understand the impact of exceptional circumstances on the different dimensions to job satisfaction.

a questionnaire was used as a tool to collect information from the sample employees during the corona pandemic, and the number of respondents reached 357 individuals.

through the statistical analysis of the questionnaires via spss, the most important results of the study were the following : the study found a high importance for effective communication between management and employees and exchanging information in light of crises such as the corona pandemic, as 70% of the respondents indicated the positive impact of information exchange and communication with management in light of the corona crisis.

there was a set of future recommendations, such as : the study recommended working on opening new and innovative channels of communication between management and employees in light of crises and disasters.

the study recommends working to spread the culture of effective communication with employees in a positive way, which achieves the objectives of the organization and employees together.

studying job satisfaction historically in light of previous crises, comparing results, and identifying the most important positive aspects that took place during that period and the extent of their sustainability over time.