في الحاجة إلى ميثاق للمواطنة بالمغرب : قراءة في المفهوم و الأبعاد و التجليات

الملخص EN

A citizen charter is a voluntary public commitment made by a service provider to uphold standards of quality, transparency and accountability .Citizen charters are also an important tool that allows citizens to exercise their watchdog function and hold service providers accountable.

It is essential that such charters are developed in a participatory way, include measurable indicators and are widely publicised.