دور التطوير التنظيمي في تحسين جودة الخدمات من وجهة نظر العاملين في شركة توزيع الكهرباء بمحافظات غزة

الملخص EN

The objective of the research is to identify the role of organizational development in improving the quality of services from the viewpoint of the workers in the Electricity Distribution Company - Gaza governorates.

(256) items, and the researcher designed a questionnaire as a tool for collecting data and information from the community.

The research reached many results, the most important of which are : The degree of evaluation of organizational development was high with a relative weight of (71.10%), while the relative weight of the service quality variable was (74.6%) with a high degree of appreciation.

The results also showed the existence of a correlation between the dimensions of organizational development and improving the quality of services..

While the research contributed to presenting many recommendations, the most important of which are : developing organizational structures in a more flexible manner to suit the periodic transfers between departments and departments in the company, as well as the need to increase the percentage of salaries in the company in order to improve the performance of the quality of its employees.