دور المهارات الناعمة في تعزيز الأداء المتميز في شركات التأمين في قطاع غزة

الملخص EN

The study aimed to identify the role of soft skills in enhancing outstanding performance in insurance companies in the Gaza Strip, and to reveal the presence of statistically significant differences at the level of significance (0.052 a) in the role of soft skills in enhancing outstanding performance in insurance companies in the Gaza Strip due to variables Demographic and personal (gender - job title - number of years of experience), and the study population consists of all (105) workers in insurance companies in the Gaza Strip.

The researcher chose the comprehensive survey sample, and the researcher distributed (105) and recovered (100), and the results indicated The study showed that the percentage of soft skills among workers in insurance companies in the Gaza Strip, which amounted to (81%), which is a "high" level.

The skill of crisis management, which amounted to (82.2%), which is a "high" level.

High, as it is clear that there is a direct and statistically significant relationship between soft skills and outstanding performance among workers in insurance companies in the Gaza Strip in all fields, and there is also a role for soft skills in enhancing outstanding performance in insurance companies in the Gaza Strip, and it turns out that there are no significant differences There are no statistically significant differences between the averages of soft skills and the distinguished performance of workers in insurance companies in the Gaza Strip due to the variable of years of experience for all dimensions, nor There are statistically significant differences between the averages of soft skills and the outstanding performance of workers in insurance companies in the Gaza Strip due to the job title variable for all dimensions.