العلاقات الإنسانية لدى مديري المدارس الثانوية في مديرية تربية قصبة إربد و علاقتها باستراتيجيات إدارة الصراع من وجهة نظر المعلمين

الملخص EN

The study aimed to reveal the human relations of the principals of secondary schools in Irbid directorate of education and their relationship with the strategies of conflict management from teachers' point of view to answer the research questions of the study.

a descriptive correlational methodology were used.

the sample of the study was chosen by stratified random method.

the study sample consisted of (209) teachers.

to achieve the objectives of the study, the researchers used two questionnaires.

the results of the study showed that the degree of practicing human relations among school principals was (very large) and the degree of practicing conflict management strategies in secondary schools was (medium to very large).

the results also showed a statistically significant correlation at (a<0.05) level between the degree of practicing human relations among secondary school principals in the directorate of education in Irbid and the strategies of methods of confronting the conflict from the teachers' point of view.

in light of the results of the study, the study recommended the need to strengthen the use of human relations in the management of conflict in schools, as well as to avoid non-professional conflict management methods such as domination and avoidance, and conducting further studies and using research tools and other variables.