دور ثقافة الجودة في تعزيز جودة الخدمة التعليمية : بحث تحليلي لآراء أساتذة و طلبة الدراسات العليا بكلية التربية البدنية و علوم الرياضة جامعة كربلاء

الملخص EN

The aim of the research is to know the role of quality culture in enhancing the quality of educational service at the college of physical education and sports sciences at the university of Karbala, as the research problem was diagnosed with a set of questions that included the level of awareness of the relationship between research variables in the field, as it was based on the scale (Bendermacher et al) 2019 to measure the culture of quality, which it consists of ten dimensions (interpersonal relations, internal processes, rational purpose, open systems, leadership, communication, empowerment, commitment, ownership and quality improvement).

while the educational service quality variable was measured based on the (Abdullah) 2006 scale, which includes five dimensions (academic aspects, non-academic aspects, reputation, access and programs).

the research sample was represented by 60 professors and students in graduate studies at the researched college, and the questionnaire was used as a main tool for data collection, and for the purpose of statistical analysis it relied on regression analysis, correlation, exploratory factor analysis.

as the research reached a set of conclusions, including the interest of the college under study in applying the quality culture approach that enhances the quality of educational service.