مهارات التفاوض "بين الخبرة والقدرات"

الملخص EN

The study aimed to investigate the negotiation skills which can contribute to bridging the gap between different points of view and reflecting the spirit of understanding.

Collected from scientific sources and references, the data were systemically interpreted.

The study consisted of three sections: the concept of negotiation, negotiation skills, types of negotiators and the most important factors that can affect the negotiation process.

The study reached the following findings: 1.

Negotiation is an inherent process in human life as long as man lives with others and enters into different, changing and continuous life relationships.

2.

Negotiators are expected to have the skills, experience and capabilities that enable them to set up a strategy for planning and negotiation with integration in performance.

The study came up with the following recommendations: 1.

People working in the field of negotiations should be provided with the required training and qualifications.

2.

Identifying the objectives of negotiations is required to set up a successful strategy for the negotiation process.