أثر ممارسات إدارة الموارد البشرية في جودة الأداء في المستشفيات الحكومية الأردنية

الملخص EN

This study aimed to identify the impact of human resources management practices in their dimensions (recruitment, compensation, performance evaluation) on the quality of performance in their dimensions (customer satisfaction, decision-making, time management, discipline and control) in Jordanian government hospitals.

Based on the descriptive analytical approach, and using the questionnaire as a tool for the study, where the study population included all employees in the Jordanian government hospitals in the Capital Governorate (Amman), which numbered (4) hospitals : (Al-Bashir Hospital, Dr.

Jamil Al-Tutunji Hospital, Al-Karama Hospital, Prince Hamza Hospital) and their number was (8204) workers, and the study sample was selected by the method of proportional stratified random sample, where their number reached (368) workers, where (368) questionnaires were distributed, and (321) questionnaires valid for statistical analysis were retrieved, The study found a number of results, the most important of which are: that the level of application of human resources management practices in Jordanian government hospitals came to a medium degree, as well as the level of performance quality came to an average degree, and also showed a statistically significant impact at the level of significance (0.05 a) for human resources management practices (recruitment, compensation, performance evaluation) on the quality of performance in Jordanian government hospitals, and it recommended a number of recommendations, the most important of which are : The administration of government hospitals in adopting a fair policy in granting work incentives, possessing perceptions of the degree of employee satisfaction, including the results of the evaluation processes in the feedback to develop the strategy, plans and methods of implementing work, monitoring and analyzing emergency events, following up on taking corrective actions, and finding an applied system to receive and deal with suggestions and complaints of patients and workers.