أثر المسؤولية الإجتماعية على الأداء التنظيمي في شركات الإتصالات الأردنية

الملخص EN

The study aimed to examine the impact of social responsibility on organizational performance in Jordanian telecommunications companies.

and the study relied on the descriptive and analytical approach, and The study population consist of employees working at Jordanian telecommunications companies, and the study sample was choosed using a stratified proportional random sampling method.

Three hundred twenty nine questionaires were distrbutied to the unit of analysis, which consisted managers, deputies, assistants, heads of departments, supervisors and employees, and (300) completed questionnaires received valid for analysis.

The study found that there is a significant impact of social responsibility with its dimensions (Economic, Ethical, Legal and Charitable) on organizational performance with its dimensions (internal operations, customers' satisfaction, and learning and growth) in telecommunications companies.

In light of the results, the study recommended the necessity of considering social responsibility practices in telecommunications companies, because of its impact on the organization overall performance (internal operations, customers' satisfaction, learning and growth).

The study can be beneficial to decision makers in telecommunications companies in focusing on further factors affecting organizational performance improvement.

The Study also recommended researchers.

should expand the use of this research model in different work environments while adding other variables, either moderator or mediator variables.