ضغوط العمل وأثرها على جودة الخدمة المقدمة من الكادر التمريضي: دراسة تطبيقية على مستشفى الملك خالد

الملخص EN

The study aimed to measuring the statistical relationship between Job stress and its dimensions (role burden, role ambiguity, Job environment, career growth) and the quality of health services.

The study relied on the analytical descriptive approach, while the study used the questionnaire as a data collection tool.

A questionnaire was distributed to a sample of (200) workers at King Khaled Hospital in Al-Majmaah Governorate, KSA, where the data was analyzed using (SPSS) to reach the results.

The study results showed that there is a moderate degree of Job stress between workers at King Khaled Hospital, where all dimensions of Job stress (role load, role ambiguity, Job environment, career growth) were at a moderate degree of appreciation.

The results also showed that there is a statistically significant effect of job stress (role burden, role ambiguity, Job environment, career growth) on the quality of health services at King Khaled Hospital.

Based on the results, the study came out with a set of recommendations.