Keys for improving citizens’ satisfaction with public services of local government
المؤلفون المشاركون
al-Mihat, Muhammad G. Mohd
Carlos, June S.
Caoleng, Edwin T.
Estrada, Patricia Ann D.
المصدر
African Journal of Advanced Pure and Applied Sciences
العدد
المجلد 1، العدد 3 (31 أغسطس/آب 2022)، ص ص. 73-80، 8ص.
الناشر
الأكاديمية الإفريقية للدراسات المتقدمة
تاريخ النشر
2022-08-31
دولة النشر
ليبيا
عدد الصفحات
8
التخصصات الرئيسية
الملخص EN
the people, companies, and workers in both the public and private sectors make up the large consumer base of the government.
The government offers information and services to each group of its customers via its agencies, departments, and ministries, it was further said, therefore the only people who can objectively assess its success are the people who use it.
Customer satisfaction is the primary criterion for assessing the quality of the product or service, as well as the ancillary services and key performance indicators of public organizations, that are supplied to clients.
In order to enhance the quality of a product or service and provide a firm with a competitive edge, measuring customer satisfaction is an essential component of the process.
Therefore, this paper reviews the importance of delivering good quality services to the citizens.
The first section gives an overview of the relationship and trust between consumers and the government.
While second part addresses the role of Local government in prompting e-government and ensuring citizens’ privacy and security.
Finally, discussing improving the public services delivery and the way forward in the modern era.
Hence, the contribution of this paper mainly focused on investigating the public services, it opens more opportunities for further research in the field of citizen’s satiation and local government.
نمط استشهاد جمعية علماء النفس الأمريكية (APA)
al-Mihat, Muhammad G. Mohd& Carlos, June S.& Caoleng, Edwin T.& Estrada, Patricia Ann D.. 2022. Keys for improving citizens’ satisfaction with public services of local government. African Journal of Advanced Pure and Applied Sciences،Vol. 1, no. 3, pp.73-80.
https://search.emarefa.net/detail/BIM-1594334
نمط استشهاد الجمعية الأمريكية للغات الحديثة (MLA)
al-Mihat, Muhammad G. Mohd…[et al.]. Keys for improving citizens’ satisfaction with public services of local government. African Journal of Advanced Pure and Applied Sciences Vol. 1, no. 3 (Aug. 2022), pp.73-80.
https://search.emarefa.net/detail/BIM-1594334
نمط استشهاد الجمعية الطبية الأمريكية (AMA)
al-Mihat, Muhammad G. Mohd& Carlos, June S.& Caoleng, Edwin T.& Estrada, Patricia Ann D.. Keys for improving citizens’ satisfaction with public services of local government. African Journal of Advanced Pure and Applied Sciences. 2022. Vol. 1, no. 3, pp.73-80.
https://search.emarefa.net/detail/BIM-1594334
نوع البيانات
مقالات
لغة النص
الإنجليزية
الملاحظات
Includes bibliographical references: p. 78-80
رقم السجل
BIM-1594334
قاعدة معامل التأثير والاستشهادات المرجعية العربي "ارسيف Arcif"
أضخم قاعدة بيانات عربية للاستشهادات المرجعية للمجلات العلمية المحكمة الصادرة في العالم العربي
تقوم هذه الخدمة بالتحقق من التشابه أو الانتحال في الأبحاث والمقالات العلمية والأطروحات الجامعية والكتب والأبحاث باللغة العربية، وتحديد درجة التشابه أو أصالة الأعمال البحثية وحماية ملكيتها الفكرية. تعرف اكثر