اتجاهات أعضاء هيئة التدريس في جامعة القدس المفتوحة نحو نظام إدارة الجودة الشاملة

الملخص EN

This study aims at identifying the attitudes of the academic staff at Al-Quds Open University towards the implementation of total quality management, and whether there are mean differences in their attitudes that can be attributed to these variables: academic qualification, professional status, program and years of experience at the university.

A simple random sample ( represented 25%) was chosen from the part and full time academic supervisors; this sample was also distributed into strata according to professional status, academic qualification and program.

It was found that the total number of academic supervisors during the first semester of the academic year 2005/2006 was ( 1782) ; ( 309) of them were full timers.

A questionnaire prepared by the researcher was used for the purpose of this study.

This instrument includes five dimensions: quality culture, stakeholders, labor force and both academic and administrative climates.

( 450) copies of this 43 - item questionnaire were distributed ; ( 388) copies were returned ; ( 13) copies were dropped and the remaining number was ( 375) copies.

After analyzing the responses using SPSS , the following basic results were concluded: 1.

The attitudes of the members of the academic staff at Al-Quds Open University towards implementing were positive and high.

2.

There are no statistically significant mean differences ( α = 0.05) between the means of the academic staff attitudes towards the implementing of total quality management due to the variables of academic qualifications , professional status and program.

3.

There are statistically significant mean differences (α = 0.05) between the means of the academic staff's attitudes at Al-Quds Open University towards implementing the total quality management that can be attributed to years of teaching experience, and the dimensions of the employed scale.

The researcher indicates a set of recommendations related to the necessity of preparing special guides for implementing the quality system , spreading quality culture and giving training a priority before starting the implementation of the total quality management.