إمكانية تطبيق إدارة الجودة الشاملة في المنظمات الصحية : دراسة استطلاعية لآراء المدراء في مستشفى ابن الأثير التعليمي في الموصل

الملخص EN

This research comes to shed a light on the capability of applying the requirements of TQM in the study under discussion hospitals in Nineveh governorate.

Hospitals are considered as serving organizations which provides health services to the society, and concerned with an important aspect of individuals’ life that is health.

Therefore, we should pay a great attention to such humanitarian demand and applying TQM considering as a philosophy suits the demands and requirements of the society.

Generally the research tries to answer some questions amongst them : 1.

Do the Managers who work in the hospital under discussion have a good knowledge about the concept of TQM and its aims and requirements? 2.

Are the requirements of TQM in hospital under discussion according to the opinions of Managers available? The research reached to the following findings : The statistical analysis in Ibn Al- Atheer in Mosul City showed that it is the most responding one.

In order to raise the performance of the hospital under discussion, some suggestions formed the most important of them are based on these conclusions that the research reaches, number of recommendations presented a number of recommendations suit to these conclusions.

Key words: Total Quality Management, Health Organizations, Managers Opinions.