درجة تطبيق بنود إعادة هندسة العمليات الإدارية في تطوير أداء العاملين في مديرية التربية و التعليم لعمان الرابعة

الملخص EN

This study aimed to identify the degree of applying the Business Process Reengineering at administrative operations in developing the performance of the employees of the education directorate of Amman 4th area.

In order to achieve the goal of this study, the researchers has developed a questionnaire which consisted of (57) items that included 7 fields, and its validity and consistency have been verified.

Moreover, it has been applied on a sample consisting of (150) employees working in the Education Directorate of Amman 4th Area.

The researchers used the arithmetic means, standard deviations, and rank and degree to identify the possibility of applying the degree of the items of restructuring the administrative operations in developing the performance of the employees of the education directorate of Amman 4th area; furthermore, the analytical statistics have been applied by using the (t- test) and (One way ANOVA) .

To examine it there are differences in the degree of applying the articles of restructuring the administrative operations in developing the performance of the employees according to the variables: Gender, academic qualification, work nature, and experience years.

The study has shown the following results: ♦♦ The degree of applying the Business Process Reengineering the administrative operations in the grand total was generally medium.

♦♦ There were no differences with statistical indication between the averages for the degree of applying the Business Process Reengineering the administrative operations in developing the performance of the employees of the education directorate of Amman 4th area according to the gender variable in all fields and the total degree of the fields together.

♦♦ There were no differences with statistical indication between the averages for the degree of applying the Business Process Reengineering the administrative operations in developing the performance of the employees of the education directorate of Amman 4th area according to the academic qualification in all fields except the total degree of the fields together and the application field if the difference was statistically indicating and in favor of the higher studies.

♦♦ There were no differences with statistical indication between the averages for the degree of applying the Business Process Reengineering the administrative operations in developing the performance of the employees of the education directorate of Amman 4th area according to the work nature variable in all fields and the total degree of the fields together.

♦♦ There were differences with statistical indication between the averages for the degree of applying the Business Process Reengineering the administrative operations in developing the performance of the employees of the education directorate of Amman 4th area according to the experience years variable in the total degree of the fields together except the evaluation field.

In the light of the study results, the researchers recommend the following: Holding training courses for the administrative employees and technicians in the Education directorate of Amman 4th area in the field of Reengineering the administrative operations concerning its concepts and operations.

The Ministry of Education should publicize the culture of change and development for the employees.