درجة امتلاك طلبة جامعة دمشق و الجامعة الافتراضية السورية للكفايات التي تمكنهم من أداء عملهم الوظيفي وفق مفهوم إدارة الجودة الشاملة

الملخص EN

This Study aimed to evaluate the performance of the quality of the graduate of higher education according to the concept of total quality management, and to develop proposals for the development of their performance.

In addition to identify the impact of gender, years of service in the job, age, grade, and the name of the un -versity of graduation (Damascus University, the Syrian Virtual University).

To achieve the aims of the study the researcher adopted the analytical descri -tive method, and she applied a questionnaire of quality standards of the graduate of higher education on a sample of (150) graduates.

The study revealed that the competency possession degree of highre education in Damascus university and the Syrian Virtual university which enables them to pe -form their jobs according to the concept of TQM is a medium degree.

And researcher recommended the following: enough qualifying for students to manage working in the markets and enhan -ing their relations with the market and institution before graduation.

Then focusing on improving the performance of workers and supervising it continually, besides students should train on team work.

She also assured that students should engage in continuous courses in the field of informatic and the English language.

In addition, she focused on developing the syllabus to be cols to the needs of students, society and market, Moreover, she insisted on holding conferences which are related to the comprehensive quality and encourage workers to participate in them, finally, she focused on the distribute of awareness in the society about the importance and the role of information technology and communication.