اتجاهات أعضاء هيئة التدريس في جامعة الزرقاء نحو تطبيق متطلبات إدارة الجودة الشاملة

الملخص EN

This study aims at recognizing the attitudes of Zarqa University faculty members towards the implementation of Total Quality Management System, and recognizing the differences in their attitudes resulting from a number of demographic variables which are gender, academic qualification, years of academic experience and service in the university and the academic rank of the participant.

A specific questionnaire has been designed for the purposes of this study, it includes (53) points to measure attitudes towards quality distributed on the following five axes: quality culture, effective administrative methods to achieve quality, service beneficiaries, university staff and education quality.

(The questionnaire was distributed to (253) faculty member).

The study concludes that the general attitude of total quality and the attitude towards each axis is positive and strong, also it was concluded that there are statistically significant variables in the attitudes of faculty members according to demographic factors of gender, academic qualification and years of academic experience.

Where as the study did not find statistically significant variables in attitudes towards quality according to years of service in the university employees in implementing and concluding comparative studies with the administrative staff and employees of other Jordanian universities.