Impact of flexible work arrangements on workers' productivity in information and communication technology : sector an empirical study of the Gaza Strip ICT firms

الملخص EN

The paper aimed at highlighting the concept of flexibility at the work place, by investigating the impact of five types of flexible work arrangements (FWAs) on workers' productivity in the ICT sector in the Gaza Strip.

The study used the analytical descriptive method and administered a questionnaire on a sample of 178 employees, working in ICT companies.

The collected data was statistically processed using SPSS.

The study found that flexible work arrangements had a positive impact of on workers' productivity since 65.68 % of the employees rated this item positively.

The study recommended that ICT companies should raise the awareness of the management and staff about the importance of FWAs programs and its significant effect on employees' productivity.

The researchers recommended these companies to support friendly organizational culture and to adopt writing company policies and laws that lay down the applicability of various FWAs and direct the selection processes among various FWAs.