جودة الأداء المهني للاختصاصي الاجتماعي في مؤسسات التعليم الجامعي وفق رضا العميل عنها : دراسة مطبقة على طالبات الفرقة الرابعة في كلية الخدمة الاجتماعية جامعة الأميرة نورة بنت عبد الرحمن

الملخص EN

The present study aims to identify the quality of the professional performance of a social specialist in the higher education institutions according to customer satisfaction.

Participants in the study included undergraduate students majoring in social service and benefitting from the services of social specialist.

These students were chosen because of their perception and awareness of the profession of social work, its principles, values, knowledge and social roles (preventive, handling and development), and they are thus become more able to determine the quality of the professional performance of a social specialist at the university.

The study arrived at several conclusions, the most important of which are that the quality of the professional performance of social specialists in the higher education institutions is at an “average” level and some deficiencies exist in their professional performance, hence students are in constant need to acquire greater knowledge, skills and experience that refine their characters and enable hem to perform their responsibilities more efficiently.

Thus, improving the quality of performance of the socialist professional at the University can meet customers’ (student’) satisfaction.

The study also found that many of the participants had never dealt with the social specialist with a few seeking her help to solve academic problems only.

Reluctance to deal with the social specialist is due to the lack of clarity about her role in the university, and her heavy involvement in administrative work.